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Jim Jiang
Experience
Senior Software Engineer at Flagler Health | April 2025 - Current
Directed a multi-tenant healthcare platform, ingesting variable EHR data from major providers and creating structured, actionable records to power workflows, analytics, outcome measurement, and operations at scale.
Built a next-generation clinical care delivery system with configurable workflows and automated red-flag triggers, generating actionable tasks for clinical teams and alleviating operational burden on clinic staff; integrated Twilio for patient communications and incorporated payer and scheduling data to streamline operational workflows.
Designed AI-driven task management with automation agents as first-class participants, capable of raising issues, assisting humans, and autonomously resolving or escalating minor tasks, including routine patient inquiries.
Developed an AI voice agent to automate front-desk patient engagement, expanding patient engagement for clinics; leveraged AI models and natural language processing to deliver tailored, efficient communication.
Senior Software Engineer at Ria Health | August 2021 - April 2025
Directed a nationwide telehealth platform with intelligent scheduling and care coordination, managing state, license, credential, insurance network, and phase-of-care constraints; enabled single-session visits with multiple providers, minimizing global patient wait times by applying AI-driven demand and utilization forecasting across millions of clinical and operational data points.
Developed patient-driven clinical assessment and digital therapeutics infrastructure, capturing longitudinal quantitative and qualitative data; integrated Bluetooth-enabled healthcare devices via SDKs and xAPI to standardize device and engagement data, powering operational analytics, research insights, and real-time guidance for clinicians and patients under regulated data handling requirements.
Implemented automated clinical studies to capture patient feedback and outcomes, generating peer-reviewed, published research and informing operational decisions in a regulated environment.
Software Engineer at Integral Ad Science | March 2021 - August 2021
Implemented new management tools and custom reporting formats; built APIs and microservices for next-generation unified reporting.
Improved MRC-accredited data reporting platform; overhauled legacy platform to enhance speed, performance, and stability.
Collaborated with UX and Product teams to prototype and implement new features; iterated on platform improvements using user feedback and research.
Built automation to scrape, ingest, and map partner data to create comprehensive reporting.
QA Engineer at Integral Ad Science | July 2019 - March 2021
Developed a comprehensive suite of automation for CI/CD pipelines using Python and Selenium, preventing defects and incidents before release.
Modernized automated testing by implementing behavior-driven testing; empowered teams to better leverage automated testing tools.
Computer Science and Math Educator at Leap Education | October 2015 - May 2019
Taught and engaged students in varied topics with lessons, in-class labs, and projects.
Education
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