Resume

Jim Jiang

Experience

Built These Things

Senior Software Engineer

@ Flagler Health

April 2025 — Current

  • Built and tuned AI systems across traditional predictive models and LLM-based agents, using LLMs as part of the model-tuning loop while maintaining distinct training, evaluation, context, and state-management workflows.
  • Developed and deployed 30+ composable AI skills for engineering and operations, combining them into higher-level workflows with structured context and state management so agents can reason and act against real application state, not isolated prompts.
  • Made AI-assisted implementation verifiable by encoding human-reviewed reasoning into repeatable checks, then applying adversarial review and production-data validation to catch failures conventional tests missed.
  • Helped shape the voice-agent layer, connecting patient context, scheduling, clinical workflows, and operational actions to bring conversational AI directly into care delivery.
  • Hydrated 90M+ healthcare records and data points at query time across claims, payers, providers, clinics, and EHR/EMR systems, reconciling inconsistent source data into structured inputs that users, automation, and AI can reason over.
  • Turned fragmented clinic operations into structured, queryable primitives, establishing an extensible data model and workflow rails that support new use cases without requiring another bespoke integration.
  • Developed an agent-compatible task and action execution layer spanning 70+ task types and 400+ configured triggers, delivering 100+ trigger executions/sec/container through event-driven processing, composable workflow logic, dynamic entity references, and end-to-end task lifecycle automation.
  • Codified clinic tribal knowledge and ambiguous SOPs into deterministic, auditable medical-necessity and coverage rules across 75+ clinics and 2,000+ plan configurations, spanning 22K+ payors and 19K+ known-good rules.
  • Delivered a time-tracking pipeline currently processing 21M+ care delivery actions, enabling clean reconciliation of enrollment, patient engagement, and EHR activity into reliable billing and operational analytics.
  • Established engineering guardrails for AI-native development, helping engineers adopt AI without shifting the entire bottleneck to code review and validation.
  • Shaped foundational platform capabilities around determinism: making state explicit, reasoning inspectable, and behavior reproducible by both humans and AI.

Senior Software Engineer

@ Ria Health

August 2021 — April 2025

  • Directed a nationwide telehealth platform spanning 51 states and jurisdictions and 12+ payor networks and contracts, with intelligent scheduling and care coordination across licensure, credentialing, insurance-network, and phase-of-care constraints.
  • Applied AI-driven demand and utilization forecasting across millions of clinical and operational data points to coordinate provider capacity and reduce patient wait times, including multi-provider care within a single session.
  • Built patient-driven clinical assessment and digital therapeutics infrastructure, capturing longitudinal quantitative and qualitative data and integrating Bluetooth healthcare devices through SDKs and xAPI.
  • Standardized device, engagement, assessment, and clinical data to power operational analytics, research, and real-time guidance for clinicians and patients under regulated data-handling requirements.
  • Implemented automated clinical studies to capture patient feedback and outcomes, producing peer-reviewed research and feeding findings back into clinical and operational decisions.

Software Engineer

@ Integral Ad Science

July 2019 — August 2021

  • Built production software for a high-scale advertising platform after transitioning from QA engineering into software development.
  • Developed automated testing and reliability tooling across distributed systems, working closely with engineering teams to identify and resolve production issues.

Computer Science and Math Educator

@ Leap Education

October 2015 — May 2019

  • Taught computer science and mathematics while developing technical curriculum and supporting students across a wide range of experience levels.

Education

Learnt These Things

Bachelor's in Computer Science

@ New York University

Minors in Web Development and Chemistry